Returns & Refunds

Last updated: 6 July 2026

We want you to love what you ordered. If you don’t, here’s exactly how returns work — in plain English, in line with UK law.

1. Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the items back. To cancel, email hello@saintsinners.co.uk with your order number.

2. Condition of returned items

Items must be returned unworn, unwashed and undamaged, with all tags attached and original packaging included. You may inspect items as you would in a shop, but we may reduce your refund if an item’s value has been diminished by handling beyond that.

3. Hygiene-sealed items — important

• Underwear, intimates and swimwear are supplied with a hygiene seal/liner. These items cannot be returned once the seal is broken or the liner removed, unless the item is faulty.
• Condoms and other sealed personal products cannot be returned once unsealed, for health and hygiene reasons — unless faulty.

Unopened, sealed items can be returned normally under your 14-day right.

4. Limited & numbered pieces

Limited-run items may be returned like any other item under your statutory rights. As runs are never re-cut, we cannot guarantee a replacement will be available — in that case we will refund you.

5. Faulty or incorrect items

If an item is faulty, not as described, or we sent the wrong thing, the Consumer Rights Act 2015 applies: within 30 days you may reject it for a full refund; after that we will repair or replace, and refund if we cannot. We cover return postage for faulty or incorrect items.

6. Return postage

For change-of-mind returns, you pay return postage and are responsible for the items until they reach us — we recommend a tracked service. For faulty or incorrect items, we pay.

7. Refunds

We refund to your original payment method within 14 days of receiving your return (or proof of postage), including standard delivery costs for full-order cancellations. Premium delivery upgrades are refunded only up to the standard rate.

8. How to start a return

1. Email hello@saintsinners.co.uk with your order number and what you’re returning.
2. We’ll reply with the return address and instructions.
3. Post it back within 14 days, keep your proof of postage.

Nothing in this policy affects your statutory rights.